At A&G we believe in keeping our promises! To prove this we have pioneered a Client and Broker Service Charter, a first in the Insurance Industry.

What this means for you as a broker is that we are committed to offering you the most efficient telephonic and electronic short term insurance.

We promise you that:

• we will be on call 24 hours a day, 7 days a week and at all times we will have a decision-maker available to respond to your clients’ needs

• we will call you back within 15 minutes, should you leave a message at Broker Sales, Policy Services and Claims

• you will be heard by a caring and professional broker consultant

• we will guarantee your clients a fixed premium for a year

• we guarantee your confidentiality

• we will provide product training for your new staff members

• we will use state-of-the-art underwriting methodology, technology and systems to ensure the correct premium calculation per client

• we will not hold you responsible for the adverse performance of the loss ratio on your portfolio of clients

• we will communicate all relevant and available information with regards to your portfolio, based on your selected criteria to you

• we will have accurate portfolio information and management information available on our website

• we will keep your best interests at heart with respect to the servicing of your clients.

You have the right to request a R250 penalty payment whenever you believe that we have failed to meet any of the promises in this Service Charter.